⚠️ A newer version of this document exists, for Google Workspace
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Article date: 2017-07-22
Oh, hi. It’s Google. Let’s Set Up a Catch-All Address in G Suite with More (Counter-intuitive) Steps than Ever Before.
Remember how easy it used to be to set up a catch-all when setting up G Suite (or Google Apps) on a new domain? Apparently, those days are gone.
If you’re scratching your head wondering what the f*** happened, and why there’s not a lot of documentation, you’ve come to the right place. I broke down and reached out to Google support, and – after carving my way through bulls*** and language barriers (i.e. “Google ah-NA-lytics”), I found an answer. Mostly, the documentation is hard to find because they’re no longer using the term “catch all”, as they once did.
So, here are the directions for you, as briefly as possible. (I hate when bloggers make it all about themselves).
Start by heading on over to https://admin.google.com/ and logging in to your domain.
1. From the Admin console dashboard, go to Apps and then G Suite > Gmail > Advanced settings.
Scroll way way down to the routing section. (Or search the page for ‘Routing’). It should look like this. Until it changes next month.
Hover over the ‘Routing’ line, and a ‘CONFIGURE’ box will appear. Click on ‘CONFIGURE’.
In the next screen…
1. Give your filter a short description. You know, like, “Catch-all”.
2. Check the boxes for Inbound and Internal – receiving
Scroll further down this box, and find ‘also deliver to’, then put a checkmark beside ‘Add more recipients’.
Enter your catch-all address as the recipient.
By default, this will filter not forward spam messages. If you want to forward spam (just in case), then you should now click on ‘Basic’ and change it to advanced.
Then, uncheck ‘Do not deliver spam to this recipient’.
Click on ‘Save’.
You should now have a confirmation screen like so:
Next, just below this confirmation and to the left, you’ll want to click on the ‘Show Options’ link.
This opens up a new set of options, one of which is ‘B. Account types to affect’. Be sure to uncheck ‘Users’ and check ‘Unrecognized / Catch-all’.
At the bottom click ‘Add Setting’.
THE MOST IMPORTANT PART.
In the next screen, at the bottom-right, you must click SAVE.
That’s it. You’re done. Test it out.
Did it work? Let me know. It’d make me so happy to know I helped you out.